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1. WE AND OUR CUSTOMERS
We delight our customers with competence and imagination, and create a professional working environment.
We offer professional service to meet the individual needs of each of our customers.
For us professionalism is:
- customer-oriented procedures
- using and filling out our scope of action creatively in the service of the customer
- communicating with our customers in an openly constructive and trusting fashion
- paying attention to our customers’ feedback as stimulus for the continual further development of our services
- offering a working environment in which our customers experience the highest quality in a relaxed atmosphere
- using our competence for the satisfaction of our customers
2. WE ABOUT US
We promote commitment and consolidate loyalty by means of mutual esteem and clear leadership structures.
The way we interact is based on the principles of respect and mutual esteem.
Partnership and loyalty set the tone of our atmosphere. Our interactive style is open, honest and clear, and enables:
- an effective exchange of information
- the clarity of expectations
- the contribution of personal strengths
- the obtaining of support in difficult situations
- the further development of each individual
- the continual further development of the organization
The development of improvements should extend beyond one’s own particular area and day-to-day business.
We promote forward-looking and entrepreneurial thought and action.
The acceptance of responsibility is a matter of course for us and means:
- feeling responsible
- making necessary decisions
- answering for decisions that have been made
3. WE AND OUR ASSOCIATES
The collegial relationship we enjoy with our suppliers is based on reliability and uncompromising quality.
We meet the large demands placed on our services with suppliers who, like us, are committed to quality and reliability.
The foundations of a good collegial relationship with our suppliers are:
- acceptance of the tasks
- unambiguous definition of the desired quality
- thorough controls of incoming goods
- reliability in the supply of services at a high level
- mutual respect
4. WE AND OUR ECONOMIC EFFICIENCY
Creating value added through cost awareness.
We regard cost awareness as fundamental for our business.
Our goal is:
- to create awareness for improvement and savings potentials
- competitiveness and productivity
- confronting the changing market conditions by means of ongoing further development
- supplying defined services at optimized costs
- recognizing future trends at an early stage and confronting them with innovative products
This leads to a sustainable increase in value – value added!
5. INNOVATION AND DEVELOPMENT
Targeted further education promotes innovation and responsible creative participation.
Targeted further education takes account of the interests and goals of the company as well as the individual
needs of the employee.
We regard well-timed further training and personal further development as key elements of our organization.
For this we create the corresponding opportunities. It is compulsory for everybody to make use of these actively
for their own further development.
Every member of staff is responsible for contributing towards shaping the organization. Errors are seen as an
opportunity for improvement.
This enables an openly constructive and respectful work environment in which new ideas are valued and
criticism understood as an opportunity for further development.